Well everything was working great last night and early this morning then boom, our FIOS TV signal disappeared on our new HD set top box. From what I could tell, they were attempting to reactivate our new set top box again for some reason and failed. Finally, 2 hours later, a tech got it going again.
Being very frustrated by the lack of information about our new set top activation and failures, DH spoke to a customer rep explaining what we have been through and added how frustrated we are when we see new customers getting much better offers than we did plus our rate has been increased. So after some back and forth we were offered a fantastic deal of all of the Premium movie channels for $10 a month for 6 months then another 6 months at $20. Very Happy Camper because we liked alot of the series on different channels and had already seen most of their movies.
Was not going to accept a different offer of a free dvr for another bundle for 2 years at $10 more a month because basically, we would be paying for the dvr and would have to go through another reactivation!
So Verizon keeps our business for at least another year and gets alittle more $$ from us. Everyone is happy.
We are also getting $16 off our next bill ($6 for the set top box and $10 for frustration LOL)
Showing posts with label Verizon. Show all posts
Showing posts with label Verizon. Show all posts
Tuesday, February 7, 2012
Monday, February 6, 2012
Verizon, love em and hate em
After finally getting the new Vizio HDTV and Internet Apps up and running yesterday in spite of a terrible quickstart guide, Verizon proved today that some manual was better than none.
We went to a Verizon store to exchange our standard definition box for a HD box. I was expecting from previous info online to get a cardboard box with a remote, HDMI wire, instruction heets and silver colored set top box. First the guy at the store tried to sell me a $20 HMDI wire which I refused cuz believed it was supposed to be included and figured I would get a better deal elsewhere. He doesn't give us any information written or verbally and the little black set top box he gave us looked nothing like the ones shown online. We did get a card giving us a web address for an online manual but the web address was a dead end and nothing like our little black box was there so I googled its model number and found it but no FIOS related information, just how to wire it which was obvious. Anywho, I hook it all up and nothing happens. The little black box just sat there quietly not responding to anything so I call the store and am told I interrupted the activation process pressing the power button and should call the number for activation on my receipt. Was on the phone for 30 minutes with the person answering the activation number, giving her all sorts of info and then she says it'll take an hour and a tech will call me. In about an hour, I call again and go through the whole question and answer routine again and am told another hour. Meanwhile she explains they stopped giving the customers the cheap HMDI wires because of complaints so now sell the pricier ones. So I figured to wait and see what happens before running out to Walmart for a HMDI wire. Finally, 3 hours after bringing the little black box home, it starts doing some stuff on our tv screen and eventually it is working. The tech calls soon afterwards and advises us of the benefits of the HMDI wire so off to Walmart we go. Walmart's price started at $19 but the clerk there said they had cheaper ones that received so many complaints that they had them removed from their inventory. So I figured I had enough consumer grief and didn't need a faulty wire like Verizon used to giveaway or Walmart used to sell and bought the darn thing. Finally, something happened right and the wire was fine. Everything looks great, even the standard definition channels which are now on a larger screen without distortion.
Ironically, something the techs did during activation of the HD box froze another set top box in another room but luckily, just unplugging it and replugging it unfroze it.
We went to a Verizon store to exchange our standard definition box for a HD box. I was expecting from previous info online to get a cardboard box with a remote, HDMI wire, instruction heets and silver colored set top box. First the guy at the store tried to sell me a $20 HMDI wire which I refused cuz believed it was supposed to be included and figured I would get a better deal elsewhere. He doesn't give us any information written or verbally and the little black set top box he gave us looked nothing like the ones shown online. We did get a card giving us a web address for an online manual but the web address was a dead end and nothing like our little black box was there so I googled its model number and found it but no FIOS related information, just how to wire it which was obvious. Anywho, I hook it all up and nothing happens. The little black box just sat there quietly not responding to anything so I call the store and am told I interrupted the activation process pressing the power button and should call the number for activation on my receipt. Was on the phone for 30 minutes with the person answering the activation number, giving her all sorts of info and then she says it'll take an hour and a tech will call me. In about an hour, I call again and go through the whole question and answer routine again and am told another hour. Meanwhile she explains they stopped giving the customers the cheap HMDI wires because of complaints so now sell the pricier ones. So I figured to wait and see what happens before running out to Walmart for a HMDI wire. Finally, 3 hours after bringing the little black box home, it starts doing some stuff on our tv screen and eventually it is working. The tech calls soon afterwards and advises us of the benefits of the HMDI wire so off to Walmart we go. Walmart's price started at $19 but the clerk there said they had cheaper ones that received so many complaints that they had them removed from their inventory. So I figured I had enough consumer grief and didn't need a faulty wire like Verizon used to giveaway or Walmart used to sell and bought the darn thing. Finally, something happened right and the wire was fine. Everything looks great, even the standard definition channels which are now on a larger screen without distortion.
Ironically, something the techs did during activation of the HD box froze another set top box in another room but luckily, just unplugging it and replugging it unfroze it.
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