Some of the people, mostly those with higher tier points and more comp offers, welcomed these Diamond Lounge changes in the hopes of improved food and shorter lines but attendance at the Diamond Lounges greatly dwindled. In fact, here it was their summer season and tables were roped off because so few customers bothered to eat there. Service suffered as staff was reduced.
The enhancements at the Diamond Lounges were mostly shrimp cocktail and a carving station.
Sometimes the shrimp has been reported as warm and the cocktail sauce turned. A couple of customers even claimed to have suffered from food poisoning! The meat at the carving station we tried was either hot and dried out or cold and moist. The rest of the hot food was pretty pathetic and not as good as before the enhancements because the food would just sit there stagnated.
Many Diamond players found other places to play and stay like we did with The Borgata. We have truly enjoyed the switch preferring The Borgata's lower room taxes, much better food, looser machines, faster comp dollar accrual, and availability of summer comped rooms if booked immediately. We are totally committed to staying with The Borgata and not attempting to earn Diamond status ever again. One of us may still go Platinum for free parking. Even if CET reversed these changes, trust has been broken irreversibly. Before the change, the free Diamond lounges were the best Diamond benefit for us. Now the only Diamond benefit was enabling us to upgrade to Black Label at The Borgata.
ETA:
there were a couple of dates I was watching closely in case a comped room became available but since they hadn't, we went ahead and scheduled some home improvements instead. Now CET has made them available! Too little, too late.
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