Well everything was working great last night and early this morning then boom, our FIOS TV signal disappeared on our new HD set top box. From what I could tell, they were attempting to reactivate our new set top box again for some reason and failed. Finally, 2 hours later, a tech got it going again.
Being very frustrated by the lack of information about our new set top activation and failures, DH spoke to a customer rep explaining what we have been through and added how frustrated we are when we see new customers getting much better offers than we did plus our rate has been increased. So after some back and forth we were offered a fantastic deal of all of the Premium movie channels for $10 a month for 6 months then another 6 months at $20. Very Happy Camper because we liked alot of the series on different channels and had already seen most of their movies.
Was not going to accept a different offer of a free dvr for another bundle for 2 years at $10 more a month because basically, we would be paying for the dvr and would have to go through another reactivation!
So Verizon keeps our business for at least another year and gets alittle more $$ from us. Everyone is happy.
We are also getting $16 off our next bill ($6 for the set top box and $10 for frustration LOL)
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