I had read this Power Reset tip online so I tried it after the VIA (Vizio Internet App) froze our TV 2 days ago and have not had a problem since. Then Vizio support also suggested it.
Here are the directions:
turn off the TV
unplug the TV
hold the TV's power button in for 30 seconds
replug TV and turn on
(support said to replug in a different electrical socket but we didn't)
Another option is to reset the VIA DOCK to default settings:
Press VIA button on remote
Highlight My Profile (lower left corner), OK
Highlight System Settings, OK
Highlight Restore Factory Settings, OK
repeat x2 *Highlight Restore Factory Settings, OK*
and wait 5 seconds for TV to restart
The last option is totally resetting the TV:
Under Setup or Help
Reset all settings
or
System reset
Select *Clear Memory*
parental override 0000 or 1234 default codes
then complete the initial setup of the TV
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